The Good Laundry company - Terms & conditions
By using our services, you agree to the Terms & Conditions below.
Sorting Items Into Bags. To ensure efficient process and hygiene standards, please sort your linen as follows:
Sheets & Pillowcases: Separate sheets and pillowcases from towelling items, ensure pillowcases are turned the correct way (not inside out)
Towels & Towelling Items: Towels, facecloths, hand towels, bathmats, dish cloths & tea towels
Rags: To be kept separate from all linen and towelling items
Extra Soiled Items: Place heavily soiled items in a separate plastic bag labelled “extra soiled” (Blood, makeup, dirt etc) - additional cleaning fees may apply
Please DO NOT use our products for cleaning purposes, we can supply rags, if this is needed.
Pricing & Payment
All quoted prices are exclusive of GST | Payment terms are 7 days from invoice | Pricing is exclusive to The Good Laundry Company account clients | Acceptance of a quote confirms agreement to these Terms & Conditions
Ordering & Delivery
All orders must be placed via Suds Online | Delivery and collection days will be confirmed before your first scheduled order | Delivery fees will apply
Rental of Product
Standard rental period is 14 days | Product held longer than 14 days may incur additional rental fees
Usage of Rental Products
Rental Items must be used for their intended purpose. Towels, tea towels, and other rental items must not be used to wipe up after spraying cleaning products or chemicals. Items returned with chemical staining or a strong chemical smell will be identifiable during processing. To protect all customers’ linen, if rental items are ever used with cleaning chemicals, please keep them separate from your regular dirties, as chemical residue can stain or contaminate the entire bag of stock. Where chemical or stock damage occurs, additional cleaning fees or replacement charges will apply.
Cancelled Orders & Returns
Orders cancelled while stock is still on our shelf may be returned to inventory with no restocking fee. If stock has already been collected and is being returned, The Good Laundry Company may, at its discretion, apply a 50% restocking fee. To maintain the hygiene integrity of our stock and protect our reputation, any items that appear unfolded, used, or stored for an extended period of time will be treated as returned-used stock. In these cases, a full rewash is required before items can be returned to inventory, and in these cases the full order value will remain payable as the stock is treated as returned-used.
General Conditions
The Good Laundry Company may update these Terms & Conditions at any time | Continued use of our services indicate acceptance of updated terms