The Good Laundry company - Terms & conditions

By using our services, you agree to the Terms & Conditions below.

• Sorting Items Into Bags. To ensure efficient process and hygiene standards, please sort your linen as follows:

  Sheets & Pillowcases: Separate sheets and pillowcases from towelling items, ensure pillowcases are turned the correct way (not inside out)

  Towels & Towelling Items: Towels, facecloths, hand towels, bathmats, dish cloths & tea towels

  Rags: To be kept separate from all linen and towelling items

  Extra Soiled Items: Place heavily soiled items in a separate plastic bag labelled “extra soiled” (Blood, makeup, dirt etc) - additional cleaning fees may apply

  Please DO NOT use our products for cleaning purposes, we can supply rags, if this is needed.

• Pricing & Payment

  All quoted prices are exclusive of GST | Payment terms are 7 days from invoice | Pricing is exclusive to The Good Laundry Company account clients | Acceptance of a quote confirms agreement to these Terms & Conditions

• Ordering & Delivery

  All orders must be placed via Suds Online | Delivery and collection days will be confirmed before your first scheduled order | Delivery fees will apply

• Rental of Product

  Standard rental period is 14 days | Product held longer than 14 days may incur additional rental fees

• Usage of Rental Products

  Rental Items must be used for their intended purpose. Towels, tea towels, and other rental items must not be used to wipe up after spraying cleaning products or chemicals. Items returned with chemical staining or a strong chemical smell will be identifiable during processing. To protect all customers’ linen, if rental items are ever used with cleaning chemicals, please keep them separate from your regular dirties, as chemical residue can stain or contaminate the entire bag of stock. Where chemical or stock damage occurs, additional cleaning fees or replacement charges will apply.

• Cancelled Orders & Returns

  • Orders cancelled while stock remains on our shelves (i.e. has not been collected or dispatched) may be returned to inventory with no restocking fee.

  • Where stock has been collected and returned within twenty‑four (24) hours, and the items remain packed and sealed exactly as supplied by The Good Laundry Company, with no stock removed from bags, the stock will be inspected and assessed to determine whether it may be returned directly to inventory or whether it must be classified as “dirties.”
    Where the stock is deemed suitable for return to inventory, The Good Laundry Company may, at its absolute discretion, apply a fifty percent (50%) restocking fee.
    Where the stock is classified as “dirties,” the provisions set out below shall apply.

  • Any stock that has been removed from the packing method supplied by The Good Laundry Company, or which is classified as “dirties” following inspection, will be treated as returned‑used stock.
    To protect hygiene standards and the reputation of The Good Laundry Company, such stock cannot be returned to inventory without undergoing a full rewash process. In these circumstances, the full order value remains payable, as the stock must be processed and managed as used linen.

• General Conditions

  The Good Laundry Company may update these Terms & Conditions at any time | Continued use of our services indicate acceptance of updated terms